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Rowan also offers these workshops inhouse.
This covers the basic active listening skills and provides useful time for revision and reflection for those listening as part of their job eg managers, staff with pastoral care of students, and those dealing with the general public. There will be plenty of opportunity to practice these skills during the workshop and to receive feedback.
Topics covered include- Setting the scene;
- Attending non-verbally;
- Reflecting feeling and content;
- Obstacles to active listening.
This workshop enables participants to:
- identify the qualities for a good manager
- appreciate the vital role of emotional intelligence;
- practive the dealing with angry or defensive colleagues;
- learn effective communication techniques.
Participants will:
- Learn to recognise different types of difficult people;
- Reflect on how they themselves can be difficult;
- Practice the 5Rs approach for communicating in conflict situations.
This is suitable for anyone wishing to look after their own well-being. It is also suitable for managers, to help them support their staff through stressful situations.
At the end of this workshop participants will:- Understand how stress works;
- Recognise symptoms of stress in themselves and others;
- Have identified some of the causes of stress;
- Be familiar with several practical stress buster techniques and strategies.
This workshop is a useful aid to personal and professional development. When you are more assertive about what you can and cannot do, your stress is reduced and communication with others is clearer.
During the workshop participants will:- Distinguish between aggressive, assertive and passive behaviour;
- Practise using assertiveness techniques;
- Practise responding to criticism in an open, yet assertive, manner;
- Plan how they will act more assertively in future.
Anger is a natural response to hurt, frustration, loss or fear. It can be a positive force, provided it is managed sensitively and assertively.
You will learn:- The effects of anger on our bodies and minds;
- Some strategies for managing your own anger;
- A four-step strategy for dealing with angry people.
A workshop for anyone supporting recipients of bad new:
- What is bad news?
- 10 step approach to giving bad news;
- Applying theory to practice.
- Stages of grief;
- Feelings of lost;
- What helps and how to help;
- Support and referring on.
People who are free to be creative are more productive and innovative. On this workshop you will be encouraged to experiment using sound and art materials to tap into the "bowl of possibilities" that is within each of us.
- A creative approach to exploring self swareness and personal potential;
- Experience guided imagery and relaxation.
Various art materials will be used for self expression.
Everyone has to deal with diversity. The challenge is to turn the differences between people to advantage rather than suffering them or merely tolerating them.
- Use differences as a powerful lever to get better results and greater harmony;
- Identify the key personal actions that will help you make a difference;
- Know the benefits of valuing diversity.
- Strategies for improving time management;
- Practical things you can do to be more efficient and effective;
- Keeping it up and maintaining momentum.