Last updated 12 January, 2024

Effective Listening



Effective listening is essential for understanding. This entry-level course is suitable for managers, HR and anyone working in the caring or service professions.

  • How to listen so that others feel understood
  • How to make others receptive to suggestions
  • How to enable others to explore their options and develop their own solutions

By the end of this course participants will have practised skills of:

  • paraphrasing,
  • reflecting feelings,
  • using open questions,
  • summarising,
  • use of silence
  • and non-verbal communication.
" Working at a stimulating pace ... the course was well delivered "

David Ritchie, Perth Academy

Rowan Consultancy, 121 Burghmuir Road, Perth, PH1 1JF. +44(0)1738 562005