Claire McKenzie Leitch,
Central Scotland Fire and Rescue
Louise Watson, HR The University of St. Andrews
Calum Bruce, Fife Fire and Rescue
The Rowan Mediation Skills training is for HR personnel who would like to develop their mediation skills.
The 2008 Employment Act and ACAS code recommend mediation for early dispute resolution. Organisations need staff
with mediation skills to help prevent disputes escalating. It is more cost-effective to invest in mediation than in
expensive grievance, disciplinary procedures or industrial tribunals.
As an Institute of Leadership and
Management (ILM) Development Programme, ILM has examined and approved Rowan’s Mediation Skills course
as meeting their standards for management training, giving you quality assurance.
The course is delivered by Rachel Weiss, an experienced mediator and trainer.
Rachel is an active member of the Scottish Mediation Network
and is on the Scottish Mediation Register.
Each training group consists of 6- 12 participants, so that all can participate in the skills practice and gain feedback on their skills.
ILM is Europe's leading management organisation, with a network of over 2000 approved centres. ILM is the UK's largest awarding body
for leadership and management qualifications.
As well as receiving an industry wide recognised qualification, you will receive 6 months' student membership of ILM,
giving you access to a wealth of expert information, advice and support services to maximise your training experience and
ontinue your learning after the course end. ILM helps you network with other local managers.