Critical incidents are any event which affects a workplace or community deeply, for example robbery, terrorism, fire, a workplace accident, the sudden death of a colleague or customer on- or offsite, through accident, suicide, violence or illness.
Rowan offers a critical incident response service. Our role will be tailor-made to your incident, and no two cases are the same, but here's an outline of some general principles and possibilities. We will be flexible to accommodate your organisation and your incident and circumstances.
The aim of any critical incident response is to:
Best practice is to relieve staff of their normal duties, immediately after the incident, and to provide space where they can gather together as a team, to support one another.
A few days later a Rowan counsellor can come onsite for a group session. These few days give staff time to recover from the initial shock, and to notice how it is affecting them.
Incidents which we have assisted with in the past include: a suicide, a sudden death, a fatal accident, and sustained harassment.
To find out more and discuss you particular needs, simply call us on 01738 562005 or
use our contact form and we will call you back.