Mediation is a structured process whereby an impartial mediator
facilitates communication between those in dispute in order for them
to understand each other better and for them to come up with mutually
acceptable solutions that will improve the working relationship in the future.
Colette Benham, Director of HR and Corporate Services, ACHA, March2009
Mediation is appropriate at the early stages of a dispute, to prevent conflicts
escalating into a formal grievance, disciplinary, or tribunal. Equally though, it
can be entered into after a formal grievance or disciplinary, when colleagues
need to find a new way to work.
The mediation process can be broken down into three stages:
Personal and Organisational Growth and Development: in the HOME, in BUSINESS, in the COMMUNITY.