Rowan Mediation Skills Training

"Perfectly delivered - would indeed recommend it!"

Claire McKenzie Leitch,
HR, Central Scotland Fire and Rescue

"Good practical advice which can be used on a day-to-day basis, not just in mediation meetings. I thoroughly enjoyed the two days"

Louise Watson, HR
The University of St. Andrews

"First class! Informal, friendly tutors with a sound base of skills, knowledge and understanding of the subject matter"

Calum Bruce,
Fife Fire and Rescue

Who is the course for?

The Rowan Mediation Skills training is for managers and HR who would like to develop their mediation skills.

You will gain knowledge and skills to help you resolve conflicts at an early stage
You will learn how to facilitate the two disputants to create their own mutually agreed win-win solution

The 2008 Employment Act and ACAS code recommend mediation for early dispute resolution. Organisations need staff with mediation skills to help prevent disputes escalating. It is more cost-effective to invest in mediation than in expensive grievance, disciplinary procedures or industrial tribunals.

Dates and Fees

20th and 27th September 2010 at Rowan, Perth. Download a booking form. We will also deliver in-house on dates convient to you. See our course fees page for costs.

Trainers

The course is delivered by Rachel Weiss, an experienced mediator and trainer. Rachel is an active member of the Scottish Mediation Network and is on the Scottish Mediation Register. Each training group consists of 6- 12 participants, so that all can participate in the skills practice and gain feedback on their skills.

Course Content

Day 1: What is conflict?; De-escalating behaviours; Basics of conflict management; Thomas-Kilmann conflict styles; How mediation differs from other forms of dispute resolution; Introduction of brief mediation model , view DVD of mediation; Practice using brief model
Day 2: Skills practice for each stage of mediation - reframing inflammatory language, impartiality, identifying the issue, eliciting win-win solutions, confirming the agreement.; Demonstration and practice of a whole mini-mediation intervention; Benefits of mediation, when is mediation appropriate?; How will I put this into practice in the workplace?