Last updated 20 October, 2021

Mediation Skills for HR


"Perfectly delivered - would indeed recommend it!"

Claire McKenzie Leitch,
HR, Central Scotland Fire and Rescue

"Good practical advice which can be used on a day-to-day basis, not just in mediation meetings. I thoroughly enjoyed the two days"

Louise Watson, HR
The University of St. Andrews

"First class! Informal, friendly tutors with a sound base of skills, knowledge and understanding of the subject matter"

Calum Bruce,
Fife Fire and Rescue

Dates and Fees
ILM Logo Date 5th and 6th Oct 2022
10am - 4.30pm
Book here
Location Online using Zoom
Cost £480 + VAT
Who is the course for?

The Rowan Mediation Skills training is for HR personnel who would like to develop their mediation skills.

  • You will gain knowledge and skills to help you resolve conflicts at an early stage
  • You will learn how to facilitate the two disputants to create their own mutually agreed win-win solution

The 2008 Employment Act and ACAS code recommend mediation for early dispute resolution. Organisations need staff with mediation skills to help prevent disputes escalating. It is more cost-effective to invest in mediation than in expensive grievance, disciplinary procedures or industrial tribunals.

As an Institute of Leadership and Management (ILM) Development Programme, ILM has examined and approved Rowan’s Mediation Skills course as meeting their standards for management training, giving you quality assurance.


The course is delivered by Rachel Weiss, an experienced mediator and trainer. Rachel is an active member of the Scottish Mediation Network and is on the Scottish Mediation Register. Each training group consists of 6- 12 participants, so that all can participate in the skills practice and gain feedback on their skills.

Course Content
What is conflict?
De-escalating behaviours
Basics of conflict management
Thomas-Kilmann conflict styles
How mediation differs from other forms of dispute resolution
Introduction of brief mediation model , view DVD of mediation
Practice using brief model
Skills practice for stages of mediation - reframing inflammatory language, identifying the issue, eliciting win-win solutions, confirming the agreement.
Benefits of mediation, when is mediation appropriate?
How will I put this into practice in the workplace?
What are the benefits of choosing an ILM Development Programme?

ILM is Europe's leading management organisation, with a network of over 2000 approved centres. ILM is the UK's largest awarding body for leadership and management qualifications.

As well as receiving an industry wide recognised qualification, you will receive 6 months' student membership of ILM, giving you access to a wealth of expert information, advice and support services to maximise your training experience and ontinue your learning after the course end. ILM helps you network with other local managers.

Rowan Consultancy, 4 Kinnoull Street, Perth, PH1 5EN. +44(0)1738 562005