Mediation Skills

See our training calendar for our next scheduled date

Successfully Mediating Today

The Rowan Mediation Skills training is for HR personnel who would like to develop their mediation skills.

  • You will gain knowledge and skills to help you resolve conflicts at an early stage
  • You will learn how to facilitate the two disputants to create their own mutually agreed win-win solution

The 2008 Employment Act and ACAS code recommend mediation for early dispute resolution. Organisations need staff with mediation skills to help prevent disputes escalating. It is more cost-effective to invest in mediation than in expensive grievance, disciplinary procedures or industrial tribunals.

Overview

This two day course provides builds on theory with practical skills and models for managers. The course covers:

  • What is conflict?
  • De-escalating behaviours
  • Basics of conflict management
  • Thomas-Kilmann conflict styles
  • How mediation differs from other forms of dispute resolution
  • Introduction of brief mediation model , view DVD of mediation
  • Practice using brief model
  • Skills practice for stages of mediation – reframing inflammatory language, identifying the issue, eliciting win-win solutions, confirming the agreement.
  • Benefits of mediation, when is mediation appropriate?
  • How will I put this into practice in the workplace?

The course is experiential with plenty of opportunity to related theory to your current situation. We encourage you to share real-life challenges with one another.

Why Rowan Training?

We believe you don’t learn skills by just being lectured or seeing slides, so we use experiential learning where you relate the theory to your own work situation. It’s the best way to learn!

All Rowan trainers are experienced managers as well as trainers. Rachel Weiss, Head of Training and founding partner of Rowan Consultancy, is the lead trainer for this course. Rachel is an experienced mediator and trainer. She is an active member of the Scottish Mediation Network and is on the Scottish Mediation Register.

Rowan Consultancy has delivered management training to organisations in the private, public and voluntary sectors for many years. We know which models work and how to help you acquire and practice management knowledge and skills. Each training group consists of 6- 12 participants, so that all can participate in the skills practice and gain feedback on their skills.

Register Now

Benefit your organisation, yourself, and your team by improving your mediation skills. Download a booking form now.

Alternatively, if you need more information, give Rowan a call today on 01738 562 005 to speak to one of the trainers.